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dcgray1
4 meses antes

The WORST MRI/CT SCAN EXPERIENCE OF MY LIFE!

I want folks to know the severe disappointment I felt yesterday (3-4-24) when I visited this Penrad location at the UCCS performance location on N Nevada Ave by the Ent Art Building. Now I must say, the office ladies were excellent and personable and seemed to truly care about me as a patient and did a great job. But I also told them I had severe back and hip pain from a auto accident which is why I was there, but the MRI tech they STUCK ME WITH, named Joe, had the personality and patient care of a prison guard with a bad attitude. He was glib and completely uncaring and when I reiterated my extreme hip and back pain, he didn't care a bit. After laying inside this ancient relic of the old closed tunnel-style MRI/CT scan machine that's s00000 loud they had to give out ear plugs and then after you PLUG YOUR EARS, then you put the headphones on over them. I've NEVER HEARD A MACHINE THAT LOUD!! I've had a lot of experience in multiple MRIs and CT scans as I was having done here but they were open MRIs and much quieter! I've NEVER USED EAR PLUGS BEFORE THIS! In addition, Joe asked what music I wanted to hear in the headphones so l asked for country. He takes that info and doesn't play a mix of country but picks one artist and plays the whole album. I tried to ask 10-12 times to change the music because I didn't like the artist HE CHOSE and he didn't listen or didn't care! Then, after this terrible experience ended inside this awful Ancient MRI machine, I was laying on my sore back, my broken hip that is soon to have a full replacement surgery to fix the damage, and sore shoulder, as well as having a serious migraine from a brain injury incurred in this accident by striking the steering wheel where air bags did not deploy, so I need this MRI of the neck and CT scan of the brain to see any damage to the brain. But, after this fiasco is over I'm stuck on the table and cannot get myself up off the table. I asked Joe for help getting up and he FLAT OUT REFUSED! He said he recently had a back surgery and couldn't/ wouldn't help. He didn't even offer to get someone else to help me up even after I requested help from anybody around? So I wrestled and wriggled myself over to my side and slowly pulled myself up on my left side(the side of my sore hip), which was the only way I felt I could do it. But I popped my hip out of the joint three separate times and I let out loud YELPS and moans and all he said was you may be disoriented so take a minute." Wow, really? In conclusion, my final recommendation is this: do not have this procedure for an MRI or CT scan done here due to this ancient relic of a machine and whatever you do, make sure THAT JOE IS NOT YOUR TECH FOR THE SCAN BECAUSE HE IS DISENGAGED AND DOESN'T CARE ABOUT HIS PATIENTS! Find another location. There are many better ones here in Colorado Springs.

P
11 meses antes

I recently used Penrad Imaging for a medical imagi...

I recently used Penrad Imaging for a medical imaging procedure, and I couldn't be happier with the service. The staff was friendly and attentive, and they made me feel comfortable throughout the process. The waiting time was minimal, which was a pleasant surprise. The results were delivered quickly and accurately. I would highly recommend Penrad Imaging to anyone in need of medical imaging services.

L
11 meses antes

I recently had a medical imaging procedure at Penr...

I recently had a medical imaging procedure at Penrad Imaging, and it was a positive experience. The staff was friendly and knowledgeable, and they made sure I was comfortable throughout the process. The waiting time was minimal, and the results were delivered promptly. I would recommend Penrad Imaging for their efficient and reliable service.

B
1 ano atrás

👍 Penrad Imaging provides excellent medical imagin...

👍 Penrad Imaging provides excellent medical imaging services. I was impressed with the professionalism and competence of the staff. They made me feel comfortable throughout the process and explained everything clearly. The website is easy to navigate, and the waiting time was minimal. I highly recommend Penrad Imaging for anyone in need of quality medical imaging services. 👍

j
1 ano atrás

Penrad Imaging is an average company. The overall ...

Penrad Imaging is an average company. The overall service is satisfactory, but nothing exceptional. The staff is friendly and helpful, and the waiting time is usually reasonable. However, I have had a few instances where there were delays in receiving my results, which was quite frustrating. Overall, I would say Penrad Imaging is an average choice for medical imaging services.

C
1 ano atrás

My experience with Penrad Imaging was fantastic. T...

My experience with Penrad Imaging was fantastic. The staff was extremely professional and knowledgeable. They explained the process thoroughly and answered all my questions. The facility was clean and comfortable. The results were delivered on time, and I was impressed with the accuracy. I would definitely choose Penrad Imaging again for future medical imaging needs.

R
1 ano atrás

My experience with Penrad Imaging was satisfactory...

My experience with Penrad Imaging was satisfactory. The staff was professional and efficient, and the facility was clean and well-maintained. The waiting time was reasonable, and the results were accurate. However, I feel that the customer service could be improved to provide a more personalized experience. Overall, I would recommend Penrad Imaging for their reliable imaging services.

W
1 ano atrás

I had a mixed experience with Penrad Imaging. Whil...

I had a mixed experience with Penrad Imaging. While their staff was friendly and the facility was clean, the waiting time was longer than expected. Additionally, the results took longer than promised, which caused some inconvenience. However, once I received the results, they were accurate and reliable. Overall, I would recommend Penrad Imaging with caution due to the potential delays.

C
1 ano atrás

😊 Penrad Imaging exceeded my expectations. The sta...

😊 Penrad Imaging exceeded my expectations. The staff was friendly and accommodating, and they made me feel at ease during the entire process. The facility was clean and well-maintained. The results were delivered promptly, and the accuracy was impressive. I would highly recommend Penrad Imaging for their exceptional service. 😊

K
1 ano atrás

I recently used a medical imaging service, and I a...

I recently used a medical imaging service, and I am overall satisfied with my experience. The staff was professional and efficient in their work. The procedure was done smoothly, and they provided clear instructions. The turnaround time for results was reasonable as well. I would recommend this service to others in need of medical imaging.

P
1 ano atrás

I recently used a medical imaging service and had ...

I recently used a medical imaging service and had a decent experience. The staff was professional and helpful throughout the process. The website was user-friendly and provided clear instructions. The only improvement I would suggest is faster turnaround time for results. Overall, I would recommend this service for its convenience and efficiency.