As a customer, I recently used the services of a l...
As a customer, I recently used the services of a laboratory testing company based in New Jersey. Although I had heard good things about this company, my experience with them turned out to be quite average. The website was easy to navigate, providing detailed information about the services they offer. However, I found the process of scheduling a test to be slightly confusing and time-consuming. Additionally, the customer service I received via phone was satisfactory, but there were delays in responding to my emails. Once the test was conducted, the results were delivered within the promised timeframe, which was appreciated. The quality of the testing conducted was average, with no major issues or inconsistencies noticed. Overall, my experience with this laboratory testing company was satisfactory, but there is certainly room for improvement in terms of customer service and streamlining the testing process.