I recently had the opportunity to work with a sola...
I recently had the opportunity to work with a solar company for the installation of solar panels in my home. Their website, balancesolarpower.com, caught my attention with its clean and user-friendly design. However, my experience with the company was average overall.
The initial consultation was informative and the sales representative seemed knowledgeable. They provided a detailed quote and answered all my questions adequately. The installation process was smooth, and the technicians were professional and efficient.
However, the communication with the company could have been better. There were delays in responding to my inquiries, and it took longer than expected to schedule the installation. Additionally, the post-installation customer support was lacking. I faced some issues with the system and didn't receive timely assistance.
Despite these hiccups, the solar panels are functioning well, and I have experienced a significant reduction in my energy bills. While the company has potential, improvements in communication and customer service would greatly enhance the overall experience.