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Bad experience all around

Original shipment was canceled. Had to contact customer service to get new shipment information. Order arrived late. Clothing item was too small. Rugby Haven then refused to issue a refund or accept a return because it was a item on sale. This policy of no refunds on sales items is not presented at the time of purchase. It is buried in the fine print in the return policy. Will not be doing business with them again.

I’d give zero stars if it was possible

I’d give zero stars if it was possible. I purchased a pair of Adidas boots for over £100 and in less than 4 months one had split at the sole. With two boys playing rugby, I’ve 10 years of caring for boots behind me, and I’ve never had this happen. Rugby Heaven slowly replied to each email, after several days of chasing each time, continually asking for more information, more photos, more information and more photos. I obliged every time only to be told it was my fault and I’d not cared for them correctly. Interestingly, I care for them in the way recommended on their website, but they refuse to believe me. I still had one perfectly good boot, and Rugby Heaven had not even seen the boots, so how they came to this conclusion is beyond me. I’ll never use them again. Their customer service is absolutely awful.

🏉 I just received my order from Rugby Heaven and I...

🏉 I just received my order from Rugby Heaven and I am over the moon! The products are outstanding and the customer service is top-notch. I highly recommend Rugby Heaven to all rugby fans out there! 🙌

I ordered some rugby gear from Rugby Heaven and I ...

I ordered some rugby gear from Rugby Heaven and I am very impressed with the quality of the products. The website is easy to navigate and the checkout process was smooth. The customer service was also excellent, they were very helpful and responsive. I highly recommend Rugby Heaven!

🏉 Rugby Heaven is simply amazing! The products are...

🏉 Rugby Heaven is simply amazing! The products are top-notch and the customer service is outstanding. I love their wide range of options and the quality of the items. The website is easy to use and the checkout process is smooth. I highly recommend Rugby Heaven to all rugby enthusiasts! 🙌

🏉 I just received my order from Rugby Heaven and I...

🏉 I just received my order from Rugby Heaven and I am extremely satisfied! The quality of the products is amazing and the prices are reasonable. The customer service was also very helpful. I would definitely recommend Rugby Heaven to all rugby fans out there! 🙌

🏉 I just love Rugby Heaven! The products are amazi...

🏉 I just love Rugby Heaven! The products are amazing and the customer service is top-notch. I am very happy with my purchase and I would highly recommend them to anyone in need of rugby gear. They have a wide range of options and the quality is outstanding! 🙌

I recently bought some rugby merchandise from Rugb...

I recently bought some rugby merchandise from Rugby Heaven and I am extremely happy with my purchase. The products are of high quality and the prices are reasonable. The customer service was also excellent, they were very helpful and responsive. I highly recommend Rugby Heaven for all rugby enthusiasts!

Rugby Heaven is a great company to shop from. Thei...

Rugby Heaven is a great company to shop from. Their website is user-friendly and easy to navigate. The products are of high quality and there is a wide range of options to choose from. I have ordered several items from them and have always been satisfied with my purchases. The customer service is also excellent, they are always prompt in answering any questions or concerns. I highly recommend Rugby Heaven for all rugby enthusiasts!

Rugby Heaven is a fantastic company. They have a w...

Rugby Heaven is a fantastic company. They have a wide range of products and the quality is great. The website is easy to navigate and the checkout process is smooth. The customer service is excellent, they respond quickly to any inquiries. Overall, I am very happy with my experience and I highly recommend Rugby Heaven!

I recently ordered some rugby gear from Rugby Heav...

I recently ordered some rugby gear from Rugby Heaven and I couldn't be happier with my purchase. The quality is excellent and the prices are reasonable. The customer service was also very helpful. I highly recommend Rugby Heaven!

I recently purchased some rugby gear from rugby-he...

I recently purchased some rugby gear from rugby-heaven.co.uk and I must say I am impressed. The products are top-notch and the prices are reasonable. The website is easy to use and the checkout process was smooth. Customer service was also helpful when I had a question about sizing. Overall, I had a great experience and I would definitely recommend Rugby Heaven to others.

I recently purchased some rugby equipment from Rug...

I recently purchased some rugby equipment from Rugby Heaven and I am extremely satisfied. The quality of the products is excellent and the prices are affordable. The customer service was also excellent, they were very helpful and responsive. I highly recommend Rugby Heaven to all rugby fans!

I recently made a purchase from rugby-heaven.co.uk...

I recently made a purchase from rugby-heaven.co.uk and I am thrilled with the products. The quality is excellent and the prices are reasonable. The website is user-friendly and the checkout process was quick and easy. I highly recommend Rugby Heaven for all your rugby needs!